Crown Enterprises has been our IT team for many years, they have taken the time to learn our unique medical software system which enabled them to better service our needs. They have always been accessible when needed, and available for emergencies within an hour or less. They are professional and personable with all of our staff and doctors.

In addition to servicing our IT needs, we have been using their VoIP Phone System for almost a year now. It is by far the best phone system we have ever had. Before this system was implemented, we had numerous complaints from our patients that we were very difficult to reach. With the new system, we were able to streamline our calls much more efficiently and have had NO complaints from our patients since. For administration, it has allowed us to monitor our staff and ensure a high quality of professionalism for our practice. It has also made it very easy to contact all staff for 3 different locations, leave messages and know who is available to speak to at any given moment. It has also enabled us to answer our work phones from our cell phones while being able to maintain privacy and only displaying to the caller our work number which has been especially important for the doctors on telemedicine calls.

There are so many great features, such as secure video/audio conference calls, that we have not tapped into yet, but we constantly are looking for improvements and usually are able to find it available with this system.

Our representative, Crown Enterprises, has been supportive and has been instrumental in helping us keep up with the best solutions for our offices for our phone system.